1. What is Black Lilly?

Black Lilly is a premium men’s shirt brand based in Jaipur, Rajasthan. We offer stylish, comfortable, and affordable shirts for every occasion.

2. How can I place an order?

• Visit our website www.blacklilly.in.
• Select your favorite shirt, choose the right size, and click Add to Cart.
• Proceed to checkout, enter your details, make the payment, and confirm your order.

3. What payment methods do you accept?

We accept multiple secure payment options:

• UPI (PhonePe, Google Pay, Paytm, etc.)
• Debit/Credit Cards
• Net Banking
• Cash on Delivery (COD) [if available]

4. How long does delivery take?

We usually ship orders within 2–7 business days.

• Metro cities: 4–7 days
• Other locations: 6–8 days

5. Can I track my order?

Yes ✅ Once your order is shipped, you will receive a tracking ID and link via email/SMS.

6. Can I cancel my order?

Yes, orders can be canceled within 24 hours of placing them by contacting our support team.

7. Do you offer returns and exchanges?

Yes 👍 You can request a return or exchange within 7 days of delivery, provided that:

• The product is unused and unwashed.
• Original tags and packaging are intact.

8. When will I receive my refund?

After the returned product is inspected, your refund will be processed within 7–10 business days to your original payment method.

9. Are your products authentic?

Absolutely ✅ Black Lilly only sells 100% original and branded products.